contact us

We have moved office!

Address: City West Lotteries House, 2 Delhi Street, West Perth WA 6005
Telephone: (08) 6148 3600
Email Address:
Opening Hours: Mondays to Thursdays, 9am to 3pm


Regular Services

Outreach Support Service:

9am to 3.30pm, Mondays only at Red Cross’ Migration Support Programs Hub,118 Bennett Street, East Perth (for Family Reunion visa options and General Legal Assistance)


There will be no Outreach Support Service on Monday, 24 September due to the public holiday.

From 1 October 2018, the Outreach Support Service will be at Red Cross’ Migration Support Programs Hub's new location at 110 Bennett Street, East Perth.

TPV / SHEV Drop In Day:

2pm to 5pm, Tuesdays only at the Asylum Seeker Hub, Riverview Church, 1 Thorogood Street, Burswood.

Detention Advice Line: 

08 6148 3650, from 1pm to 3pm, Thursdays only



How to get there

By train

The City West Lotteries House building is right next to the City West train station on the Fremantle line.

By bus

Many buses run along Wellington Street, including some free CAT services.

By car

The City West Lotteries House car park is for tenants only.

There is some paid parking available at:

  • Water Town
  • Wellington Street (City of Perth Parking)
  • Mayfair Street (City of Perth Parking)
  • Delhi Street (ticket machines, $3.50 per hour, 3 hours only)

Please do not park under the SciTech building on Railway Street. It is a wheel-clamping area and you could receive a $120 fine.